First of all, please be sure your server meets the system requirements and that your WordPress installation is correctly performed.
We strongly recommend to follow this guide in order to ensure the correct functionality.
90% of our support requests comes from a wrong installation process.
This procedure will guide you to the activation of the Firwl Child Theme, which allows a much faster and easier customization, maintenance and update process of your website.
You can install your new theme in the following ways:
- From the admin dashboard, using the WordPress theme installer (easiest method).
- or manually via FTP
Please make sure that you start from a fresh WordPress installation, without any plugin(s).
Automatic theme installation from wp-admin
- Login to your website in /wp-admin
- Go to Appearance > Themes
- Click Install Themes and then Upload
- Click on the “Browse” button and select the zipped folder of the theme from your computer.
- Upload the theme called firwl.zip but DO NOT ACTIVATE IT
- Once done click on “Return to themes”
- Click “add new” and upload the theme firwl-child.zip
- Activate firwl-child.zip
- Install the required plugins (next manual chapter)
Troubleshooting:
Error: The theme is missing the style.css stylesheet
If you see this error, it means that you are trying to upload the entire product package instead of the simple theme zip file. Please unzip the product folder in your computer and upload only the theme zip file and the child theme’s zip file.
Error: Are you sure you want to do this?
Please check system requirements.
Manual theme installation (FTP installation)
- Download the product zip from Themeforest (not the full product) and expand it on your computer.
- Locate the correct theme folder inside of the unzipped folder, it will contain firwl-child.zip and firwl.zip
- Make sure you unzip the correct theme folders (firwl.zip and firwl-child.zip). This will produce 2 folders: firwl and firwl-child
- Connect to your hosting provider using an FTP client (e.g. Filezilla is one of the best free FTP clients, you can get it here)
- Navigate to your WordPress installation folder (usually is not the root folder but it should be public_html, www or something else, depending on your hosting provider settings).To be sure that you are in the WordPress folder, you should see the following three folders inside:
– wp-content
– wp-admin
– wp-includes - Navigate to wp-content/themes
- Upload the two previously unzipped theme folders (firwl and firwl-child, see step 2. above) in wp-content/themes folder.
- Now open your browser (we recommend Google Chrome), navigate to the admin dashboard of your wordpress site (usually yoursite.com/wp-admin)
- Go to Appearance-> themes and activate: Firwl Child
- Install the required plugins (next manual chapter)
If you encounter any activation problem please check the system requirements, your WordPress version and disable any plugin you may have in your website.
Wrong theme installation
Do NOT upload the zipped file via FTP/CPANEL and unzip the theme folder on the server manually, as this usually leads to wrong file permissions on files and folders, and cause problems as missing fonts and unaccessible template parts.