1. Installation – Kentha Music WordPress Theme manual https://manuals.qantumthemes.xyz/kentha Kentha Wordpress Theme Knowledge Base Thu, 01 Jun 2023 08:55:49 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://manuals.qantumthemes.xyz/kentha/wp-content/uploads/2017/12/cropped-QT-LOGO-SQUARED-32x32.png 1. Installation – Kentha Music WordPress Theme manual https://manuals.qantumthemes.xyz/kentha 32 32 1.0 System Requirements https://manuals.qantumthemes.xyz/kentha/knowledge-base/requirements/ Mon, 13 Jun 2016 11:01:07 +0000 http://qantumthemes.xyz/manuals/fluid/?post_type=ht_kb&p=5990 This theme requires the following:

  • Linux server
  • WordPress 5.5 or higher
  • MySql 5.6 or higher
  • PHP 7.4 or higher

The theme also requires the following PHP libraries for an optimal performance:

Complete server environment setup and requirements (for experts and server owners)

Server Environment

How to verify your server limits: please use this plugin:

We made a plugin to check your server status, and highlight any missing requirement. Please find it in the Server Check plugin page.

Please follow this reading to discover how to increase your server limits.

Optimal server configurations:

 

If you see an error “Are you sure you want to do this”

or other memory or upload limit errors during the upload, please use one of these solutions (any server is different so one of these methods may work better than the others depending on the server settings)

then upload it in the WordPress root folder

If you are still experiencing any issue, please contact your hosting provider and request an update of your PHP to  version 7.4. This will most probably solve all your limitations issue because latest php version has a much better performance and allows to bypass all the hardware limitations.

If you see an error “Stylesheet is missing”

You are trying to upload the full product folder, which is not the theme but a package containing also the manual and other contents. Please follow the theme installation section to proceed.

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1.1 WordPress installation https://manuals.qantumthemes.xyz/kentha/knowledge-base/getting-started/ Mon, 13 Jun 2016 10:52:08 +0000 http://qantumthemes.xyz/manuals/fluid/?post_type=ht_kb&p=5986 This product is a WordPress Theme. This means that you need a valid and updated installation of WordPress to get started. As this manual regards only the the Theme product itself, if you are new to WordPress, you can find useful information in the official WordPress Codex:

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1.2 Theme Installation https://manuals.qantumthemes.xyz/kentha/knowledge-base/theme-installation/ Mon, 13 Jun 2016 12:07:29 +0000 http://qantumthemes.xyz/manuals/fluid/?post_type=ht_kb&p=6002 2 Minutes installation process

 

First of all, please be sure your server meets the system requirements and that your WordPress installation is correctly performed. We made a plugin to check your server status, and highlight any missing requirements. Please find it on the Server Check plugin page.

You can install your new theme in the following ways:

  1. From the admin dashboard, using the WordPress theme installer (easiest method).
  2. Manually via FTP

Please make sure that you start from a fresh WordPress installation, without any plugin(s). 

Automatic theme installation

  1. Login to your website in /wp-admin
  2. Go to Appearance > Themes
  3. Click Install Themes and then Upload
  4. Click on the “Browse” button and select the zipped folder of the theme from your computer.
  5. Upload the theme called kentha.zip but DO NOT ACTIVATE IT
  6. Once done click on “Return to themes”
  7. Click “add new” and upload the theme kentha-child.zip
  8. Activate kentha-child.zip
  9. Install the required plugins (please read next manual chapter)

Troubleshooting:

Error: The theme is missing the style.css stylesheet
If you see this error, it means that you are trying to upload the entire product package instead of the correct theme zip file. Please unzip the product folder in your computer and upload only the theme zip file and the child theme’s zip file.

Error: Are you sure you want to do this?
Please check system requirements.

Manual theme installation (FTP installation)

  1. Download the zipped theme folder and extract it on your local PC.
  2. Locate the correct theme folder inside of the unzipped folder, it will contain kentha-child.zip and kentha.zip
  3. Make sure you unzip the correct theme folders (kentha.zip andkentha-child.zip). This will produce 2 folders: kentha and kentha-child
  4. Connect to your hosting provider using an FTP client (e.g. Filezilla is one of the best free FTP clients, you can get it here)
  5. Navigate to your WordPress installation folder (usually is not the root folder but it should be public_html, www or something else, depending on your hosting provider settings).To be sure that you are in the WordPress folder, you should see the following three folders inside:
    – wp-content
    – wp-admin
    – wp-includes
  6. Navigate to wp-content/themes
  7. Upload the two previously unzipped theme folders (kentha and kentha-child, see step 2. above) in wp-content/themes folder.
  8. On your browser navigate to the admin dashboard of your wordpress site (usually yoursite.com/wp-admin)
  9. Go to Appearance-> themes and activate: Kentha Child
  10. Install the required plugins (next manual chapter)

If you encounter any activation problem please check the system requirements, your WordPress version and disable any plugin you may have in your website.

WHAT IS A CHILD THEME AND WHY YOU SHOULD USE IT:

This theme provides a child theme, making it easier to update your site with new theme versions without losing any customizations or settings. The following instructions will teach you how to correctly install and activate the theme using the child theme, which will make your life much easier down the line:

Need support?

  1. Make sure the server meets the requirements
  2. Make sure to disable every external plugin while installing the theme
  3. Take a full screenshot of the Server Check result page
  4. Open a helpdesk request including every website detail and link the screenshot using a service like DropBox or https://imgur.com
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1.3 Plugins installation https://manuals.qantumthemes.xyz/kentha/knowledge-base/1-3-plugins-installation-v-1-7/ Thu, 27 Jun 2019 14:36:46 +0000 https://manuals.qantumthemes.xyz/kentha/?post_type=ht_kb&p=6632
  • Go to Appearance > Kentha Activation
  • Add your purchase code (where is my purchase code?)
  • Click Go to Kentha Plugins
  • Select all of the plugins, choose Install and click Apply.
    If installing the WPBakery composer version, we recommend installing separately the plugins WPBakery and Revolution Slider because they are particularly heavy and perform a redirect after the activation.


  • Once done you will see a confirmation message for every plugin
  • If the installation gets stuck for more than 3 minutes, you can reload the page and try again
  • Once finished, you can import the demo contents.
  • Page editor options

    Since Kentha 3.0 Kentha supports both Elementor and WPBakery.

    In Appearance > Kentha Activation, you can switch the preferred editor.

    By default, Elementor will be offered to any new installation. If you are already using WPBakery, you don’t need to do anything, it will be recognized by default and an update will be offered while available.

    If you are using WPBakery and want to switch to Elementor:

    • Switch the option to Elementor
    • Save
    • Install the required plugins

    A page created with a page editor will not work correctly with another.

    You don’t need to buy Elementor PRO nor WPBakery licenses. We provide the updates with the theme. Elementor Pro is not included (Kentha adds a new plugin called Kentha Elementor adding 30 custom widgets for your website). You can hide and disable any notification asking to buy separate licenses for the editors.

    Errors and troubleshooting

    I see a message “Congratulations..” but the code is not saved and I can’t install the plugins

    This error happens when you used already the purchase code on another domain. Please note that the license covers the installation on one domain. If it was a test installation, and you want to move to the production website, please contact us via helpdesk providing old and new URL, so we can reset your code.

    Activation errors

    If you can’t complete the activation, it means the CURL module is not active on your server, or you are being blocked by your server firewall.

    Step 1: Check your server
    Step 2: Make sure your hosting respects the requirements (including PHP version and all of the required modules)
    Step 3: Eventually contact your hosting provider if you need help with the settings

    Once you are sure your server is compliant, but you still have some problem, please contact us via helpdesk.

     

    “Sorry, you are not allowed to access this page.” CAUSE 1

    If you see this error, it means you already actived any required plugin. Please go back to your admin dashboard.

    “Sorry, you are not allowed to access this page.” CAUSE 2

    If you are sure you are missing some plugin, or can’t update the list, it means your license is already linked to another domain. Please contact our support for more information and to ask a license reset, making sure to include your current website URL.

    Can’t update WPBakery

    Please note that premium plugins as WP Bakery Page Builder are provided in bundle: you don’t need to enter a separated purchase code, as they are licensed with the theme, and we will provide the updates after testing them with the theme.

    Can’t install Elementor PRO

    Elementor PRO is not required, nor is part of the product.

    Error “A higher version of […] plugin is required”

    This error happens when an installation is interrupted. Via FTP, remove the folder of the plugin causing the trouble (in wp-content/plugins) and try again.

     

     

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    1.4 Demo Contents https://manuals.qantumthemes.xyz/kentha/knowledge-base/1-4-demo-contents-v-1-7/ Thu, 27 Jun 2019 15:10:26 +0000 https://manuals.qantumthemes.xyz/kentha/?post_type=ht_kb&p=6638

     

    Demo import requirements:

    1. Be sure that all of the required plugins are installed
    2. Be sure that that you activated the Child theme (as explained in the installation page)
    3. If prompted, be sure to activate the purchase code of your theme
    4. In case of incomplete import or errors, please check if your server meets the WP requirements

    Please remember that all of the contents will be imported under your current user. If the demo displays multiple users, they will all be ignored to avoid security breaches on your website.

    How to install the demo contents

    With the One Click Demo Import procedure you can import both the default demo and the WooCommerce demo.

    IMPORTANT NOTE FOR WOOCOMMERCE DEMO: please note that the demos for WooCommerce will appear only after installing WooCommerce from Plugins > Add New.

    On the following modal, click Yes, import! and your contents will be imported in seconds. If you experience  any issue, please be sure you server meets the minimum requirements.

    Setting the correct demo homepage

    After importing the demo package, you can choose the home page demo in Settings > Reading, where you can select another home page to fit your required design.

     

    Notes:

    1. Existing contents will not be deleted
    2. If you don’t install the demo while using the child theme, some settings and configurations may not be installed properly, as they are related to the name of the active theme.
    3. Do not install the demo data twice, or you will have a lot of duplicated contents.

    Troubleshooting

    • If the demo contents are imported partially or not imported at all, it means your server requirements are not met. Please use our server check plugin.
    • If the requirements are met (eg. execution time) but you have problems of partial importing, it means that your server is too slow, and you have probably a very cheap hosting plan. There are known issues with small plans of providers as Bluehost which are very limited on the basic plans.
      Our server check plugin can five you a real time benchmark about your server performance.
    • If you see error messages, it means some plugin not provided with the theme is conflicting with the import (as the stock WordPress Importer plugin which is supposed to NOT be installed).

    Errors 5XX (504, 500, 502…)

    If you see any error starting with 5, it’s caused generally by poor server settings. Please check this page [https://github.com/awesomemotive/one-click-demo-import/blob/master/docs/import-problems.md] and contact your hosting provider.

    Errors 6XX (602, 604…)

    Those errors are caused by a security restriction in your ModSec settings. It means your server sees the connection to qantumthemes.xyz as a threat. That’s a false positive and your hosting provider can whitelist our server (*.qantumthemes.xyz).

    Contact Form 7 Design

    After importing the demo contents, you will notice that the contact form appears different.

    This is caused by the Contact Form 7 activation process (which we don’t want to override for security reasons). In fact, upon activation, this plugin creates a default form without formatting.

    To use the demo form, edit the page, and select the correct form from the dropdown menu.

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    1.5 Theme update https://manuals.qantumthemes.xyz/kentha/knowledge-base/how-to-update-the-theme/ Mon, 13 Jun 2016 13:20:25 +0000 http://qantumthemes.xyz/manuals/fluid/?post_type=ht_kb&p=6014 How to update the theme

    Before updating, we recommend taking a backup, as standard procedure. You can also backup your site using the free plugin Duplicator or Softaculous

    1. Go to https://themeforest.net/downloads and click Downloads, then click “installable WordPress file only“.The name of the zip file can vary. 

    2. In your WordPress admin click Themes > Add New > Upload

       

    3. Select the zip you just downloaded, and click Install Now. WordPress will see that is an update.
    4. Click Replace current with uploaded
    5. Once done, please update the plugins

    ➔➔➔ READ: HOW TO UPDATE THE PLUGINS

     

     

     

    Automatic theme update:

    1. Be sure to have the Envato Market plugin installed
    2. Click on Envato Market on the left column and follow the instructions for obtaining your API key
    3. Once you add the API key in the settings page, you can update your theme from the main Envato Market page

    Automatic plugins update:

    Please check the Plugins Update documentation. If you are updating from versions 3.4 and below, please check also the Plugins Installation chapter.

    Child theme update:

    The child theme doesn’t need to be updated. More info

    You can optionally edit the style.css of the child theme and change the version, upgrading the number. This will help any caching layer to refresh the files and load the updated version of theme and plugins.

    Automatic theme update:

    1. Make a website backup. We suggest All In One Migration plugin, or you can do a manual backup.
    2. Download your .po and .mo translation files from the /languages theme subfolder, if any is used
    3. Be sure to have the Envato Market plugin installed
    4. Create your API key
    5. Click on Envato Market on the left column
    6. Once you add the API key in the settings page, you can update your theme from the main Envato Market page
    7. If you are using the CHILD theme, DO NOT activate Kentha after the update, as it will switch to the parent theme activation.
    8. Be sure to update all the required plugins (go in Theme Dashboard > Plugins)
    9. The child theme doesn’t need to be updated. More info

    IMPORTANT: After updating the theme remember to update all the required plugins. If you don’t, some parts of your website won’t work properly.

    How to update plugins

     

    Manual Update (FTP):

    You can download new updates from Themeforest.net/downloads for as long as the product is maintained

    A full file and database backup is recommended before updating.
    No pages or site contents are deleted when updating themes or plugins.
    If you used the child theme, just replace the main theme file and leave the child theme intact.

    1. Unzip the theme folder on your local computer (for example on the desktop)
    2. Backup your old theme version located in wp-content/themes/kentha
    3. Upload the theme via FTP replacing the old theme folder in wp-content/themes
    4. Update the plugins

    Important:

    Each update version contains the list of changes in kentha/readme.txt. Before updating always check what’s new, as some big updates may require additional actions.

    Automatic plugins update: read more

     

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    1.6 Plugins update https://manuals.qantumthemes.xyz/kentha/knowledge-base/1-6-plugins-update-v-1-7/ Thu, 27 Jun 2019 14:38:00 +0000 https://manuals.qantumthemes.xyz/kentha/?post_type=ht_kb&p=6636 How to update the plugins:
    1. Click Kentha from the admin menu
    2. Click the button Go to Kentha Plugins
    3. Select all and update

    Errors and troubleshooting

    I see a message “Congratulations..” but the code is not saved and I can’t install the plugins

    This error happens when you used already the purchase code on another domain. Please note that the license covers the installation on one domain. If it was a test installation, and you want to move to the production website, please contact us via helpdesk providing old and new URL, so we can reset your code.

    Activation errors

    If you can’t complete the activation, it means the CURL module is not active on your server, or you are being blocked by your server firewall.

    Step 1: Check your server
    Step 2: Make sure your hosting respects the requirements (including PHP version and all of the required modules)
    Step 3: Eventually contact your hosting provider if you need help with the settings

    Once you are sure your server is compliant, but you still have some problem, please contact us via helpdesk.

     

    “Sorry, you are not allowed to access this page.” CAUSE 1

    If you see this error, it means you already actived any required plugin. Please go back to your admin dashboard.

    “Sorry, you are not allowed to access this page.” CAUSE 2

    If you are sure you are missing some plugin, or can’t update the list, it means your license is already linked to another domain. Please contact our support for more information and to ask a license reset, making sure to include your current website URL.

    Can’t update WPBakery

    Please note that premium plugins as WP Bakery Page Builder are provided in bundle: you don’t need to enter a separated purchase code, as they are licensed with the theme, and we will provide the updates after testing them with the theme.

    Can’t install Elementor PRO

    Elementor PRO is not required, nor is part of the product.

    Error “A higher version of […] plugin is required”

    This error happens when an installation is interrupted. Via FTP, remove the folder of the plugin causing the trouble (in wp-content/plugins) and try again.

     

     

    WPBakery Page Builder update

    The theme may provide bundled plugins such as Visual Composer or others. Due to Envato’s licensing rules, we provide the plugins as a built-in feature provided under a Bundle extended license, which forbids us to provide License Certificate and Purchase Code to our customers.

    We can provide plugin’s updates only when we provide a new version of the theme. This because we need to test the new plugin versions with the theme and be sure that everything works well together before distributing theme.

    It will be our duty to provide fast updates in case security issues or severe WordPress incompatibilities appears.

    If you see any message asking to provide a purchase code of the bundled plugins, you can discard it or purchase a Personal License on Codecanyon.net, but we can’t ensure that updated versions will work smoothly with our theme as the ones we distributed, as it can be untested. The version we provide is tested and working fine with the theme. You don’t need to buy a personal license.  Is an optional thing.

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    1.7 Support https://manuals.qantumthemes.xyz/kentha/knowledge-base/support/ Mon, 13 Jun 2016 11:47:40 +0000 http://qantumthemes.xyz/manuals/fluid/?post_type=ht_kb&p=5996 This theme comes with 6 months of support and free updates. After 6 months you can extend the support coverage. When the support period will be expired we will still provide assistance for bug reports.

    For more details about the official Envato support policy please check  http://themeforest.net/page/item_support_policy

    Support definition:

    The support doesn’t cover code customizations or support on third party plugins, issues caused by conflicts with other plugins or basic WordPress questions, which have to be addresses using the official WordPress codex knowledge base.

    Installation service for WordPress, themes or plugins is not part of the product or support and is not provided by us.

    We can help with settings and questions not enlightened in this manual, or minor design changes,  for any other need we recommend to hire a developer. The support service doesn’t generally cover any request that requires to edit the theme’s or plugin’s core files, unless you encounter any bug which we will fix as soon as possible.

    How to get support:

    1. Get your Themeforest purchase code ( http://themeforest.net/downloads -> Download License Certificate & Purchase Code ). More info >

    2. Sign up to our Helpdesk using your Purchase Code and Envato Username obtained before

    3. Please read this manual before creating a ticket for topics already covered here.

    4. If you don’t find any answer, open your topic in the appropriate product forum.

     

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    1.8 Server Check https://manuals.qantumthemes.xyz/kentha/knowledge-base/1-8-server-check/ Thu, 27 Jun 2019 14:08:26 +0000 https://manuals.qantumthemes.xyz/kentha/?post_type=ht_kb&p=6649 If you experience any issue after the theme installation, with the purchase code activation or with the plugins update, please make sure to have the very latest theme version, and to have the QT Server Check plugin installed.

    Please download the plugin QT Server Check from the following link:

    http://qantumthemes.xyz/public_plugins/common-plugins/qt-servercheck.zip

    Then go to Plugins, Add new and click Upload.

    After the upload, please remember to activate it, in order to add the new function under the Settings menu.

    Once installer the QT Server Check plugin:

    Then go to Settings > QT Server Check

    You will see a result screen like the one below:

    Please remembert that this theme requires at least PHP 7 to run optimally.

    If CURL is disabled or your server can’t connect to the repository, you won’t be able to enjoy plugins updates and demo import. Please contact our helpdesk for alternative solutions.

    If your server performance test ends with a result above 5 seconds, please make sure your PHP version is at least PHP7.1.

    If your PHP version is already 7.1 or above, it means that your hosting performance is not enought to run a professional music website, and you should consider upgrading your hosting package or change your hosting provider.

     

     

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