Before starting, Please be sure to update your theme
https://manuals.qantumthemes.xyz/wpcast/knowledge-base/how-to-update-the-theme/
How to update the plugins:
- Go to Appearance > WpCast Activation
- Click “Go to Plugins”
- Select all
- Select “Update” from the dropdown and run the procedure
Errors troubleshooting
In case of any error, you will generally get as well the instructions for the resolution. If nothing works, please get in touch with the support (check please support)
“Forbidden” error:
If you see an error message forbidding to access this page, it could be caused by 2 situations:
- All of the plugins are installed and up to date (disable the theme core plugin to test this)
- The purchase code is linked to another domain (please contact the support to reset the code)
WPBakery Page Builder & Slider Revolution update
The theme may provide bundled plugins such as Visual Composer or Slider Revolution. Due to Envato’s licensing rules, we provide the plugins as a built-in feature provided under a Bundle extended license, which forbids us to provide License Certificate and Purchase Code to our customers.
We can provide plugin’s updates only when we provide a new version of the theme. This because we need to test the new plugin versions with the theme and be sure that everything works well together before distributing theme.
It will be our duty to provide fast updates in case security issues or severe WordPress incompatibilities appears.
If you see any message asking to provide a purchase code of the bundled plugins, you can discard it or purchase a Personal License on Codecanyon.net, but we can’t ensure that updated versions will work smoothly with our theme as the ones we distributed, as it can be untested. The version we provide is tested and working fine with the theme. You don’t need to buy a personal license. Is an optional thing