{"id":5996,"date":"2016-06-13T11:47:40","date_gmt":"2016-06-13T11:47:40","guid":{"rendered":"http:\/\/qantumthemes.xyz\/manuals\/fluid\/?post_type=ht_kb&#038;p=5996"},"modified":"2022-09-15T08:21:59","modified_gmt":"2022-09-15T08:21:59","slug":"support","status":"publish","type":"ht_kb","link":"https:\/\/manuals.qantumthemes.xyz\/kentha\/knowledge-base\/support\/","title":{"rendered":"1.7 Support"},"content":{"rendered":"<p><strong>This theme comes\u00a0with 6 months of support and free updates.<\/strong> After\u00a06 months you can\u00a0extend the support coverage. When the support period will be expired we will still provide assistance for bug reports.<\/p>\n<p>For more details about the official Envato support policy please check\u00a0\u00a0<a href=\"http:\/\/themeforest.net\/page\/item_support_policy\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/themeforest.net\/page\/item_support_policy<\/a><\/p>\n<h3 id=\"support-definition\" >Support definition:<\/h3>\n<p>The support doesn&#8217;t cover code customizations or support on third party plugins, issues caused by conflicts with other plugins or basic WordPress questions, which have to be addresses using the official WordPress codex knowledge base.<\/p>\n<p>Installation service for WordPress, themes or plugins is not part of the product or support and is not provided by us.<\/p>\n<p>We can help with settings and questions not enlightened in this manual, or minor design changes, \u00a0for any other need we recommend to<a href=\"https:\/\/studio.envato.com\/?rel=QantumThemes\" target=\"_blank\" rel=\"noopener noreferrer\"> hire a developer<\/a>. <strong>The support service doesn&#8217;t generally cover any request\u00a0that requires\u00a0to edit the theme&#8217;s or plugin&#8217;s core files, unless you encounter any bug which we will fix as soon as possible.<\/strong><\/p>\n<h2 id=\"how-to-get-support\" >How to get support:<\/h2>\n<p>1.\u00a0Get your Themeforest purchase code ( <a href=\"http:\/\/themeforest.net\/downloads\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/themeforest.net\/downloads<\/a> -&gt; Download License Certificate &amp; Purchase Code ). <a href=\"https:\/\/help.market.envato.com\/hc\/en-us\/articles\/202822600-Where-Is-My-Purchase-Code-\" target=\"_blank\" rel=\"noopener noreferrer\">More info &gt;<\/a><\/p>\n<p>2.\u00a0Sign up to our <a href=\"http:\/\/www.qantumthemes.com\/helpdesk\/register\/\" target=\"_blank\" rel=\"noopener noreferrer\">Helpdesk<\/a> using your Purchase Code and Envato Username obtained before<\/p>\n<p>3.\u00a0Please read this manual before creating a ticket for topics already covered here.<\/p>\n<p>4. If you don&#8217;t find any answer, open your topic<a href=\"http:\/\/www.qantumthemes.com\/helpdesk\/forums\/forum\/kentha\/\"><strong> in the appropriate product forum<\/strong><\/a>.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht_kb_category":[498],"ht_kb_tag":[513,515,511,512,510,514],"class_list":["post-5996","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-installation","ht_kb_tag-envato","ht_kb_tag-forum","ht_kb_tag-helpdesk","ht_kb_tag-purchase-code","ht_kb_tag-support","ht_kb_tag-themeforest"],"_links":{"self":[{"href":"https:\/\/manuals.qantumthemes.xyz\/kentha\/wp-json\/wp\/v2\/ht_kb\/5996"}],"collection":[{"href":"https:\/\/manuals.qantumthemes.xyz\/kentha\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/manuals.qantumthemes.xyz\/kentha\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/manuals.qantumthemes.xyz\/kentha\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/manuals.qantumthemes.xyz\/kentha\/wp-json\/wp\/v2\/comments?post=5996"}],"version-history":[{"count":1,"href":"https:\/\/manuals.qantumthemes.xyz\/kentha\/wp-json\/wp\/v2\/ht_kb\/5996\/revisions"}],"predecessor-version":[{"id":7075,"href":"https:\/\/manuals.qantumthemes.xyz\/kentha\/wp-json\/wp\/v2\/ht_kb\/5996\/revisions\/7075"}],"wp:attachment":[{"href":"https:\/\/manuals.qantumthemes.xyz\/kentha\/wp-json\/wp\/v2\/media?parent=5996"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/manuals.qantumthemes.xyz\/kentha\/wp-json\/wp\/v2\/ht_kb_category?post=5996"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/manuals.qantumthemes.xyz\/kentha\/wp-json\/wp\/v2\/ht_kb_tag?post=5996"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}